Collect payments
Receipts and payment history
Find a saved collection, print its receipt and distinguish delivery issues from payment issues.
Before you begin
- A payment has been recorded.
- Access to the pupil’s history and the relevant period.
On this page
Find the saved collection
- Step 1. Open the pupil and choose payment history or the relevant term record.
- Step 2. Find the amount, date, payment method, collector and receipt number.
- Step 3. Choose the receipt or print action for that saved transaction.
- Step 4. Check the school header and pupil details, then print or save as PDF through the browser.
Automatic receipt printing
Settings → Receipts includes the option to show the print receipt dialog after a payment. Set a receipt-number prefix or suffix where needed, then check the next document. Reopening an existing receipt should be based on the saved payment rather than entering the payment again.
Send an SMS receipt
When the school supports SMS and a guardian phone is available, the payment form can offer Send SMS receipt to guardian. Check SMS credits or the school’s own Hubtel SMS account, depending on the configured route. The app reports the notification outcome separately.
| Message outcome | What to do |
|---|---|
| Payment recorded; SMS not sent | Keep the saved payment. Check the guardian phone and SMS balance. |
| SMS could not be confirmed | Check history. Do not record the payment again. |
| Payment missing from history | Confirm the pupil, term and connection; investigate before retrying. |
Keep an audit trail
Use payment history for the individual collection and Logs for school activity. A receipt is evidence of a saved transaction; a broadcast reminder, bill or checkout-opened screen is not a substitute.
Related guides
Still need help? Open Support in School Fees or email Warmkeys.