School setup
Guardian details and linked children
Keep parent contact records accurate so families see the right children and receive the right messages.
Before you begin
- Permission to add or edit student details.
- The guardian’s own email address and supported phone number, where available.
On this page
Add or update a guardian
- Step 1. Open the student’s add or edit form and find the guardian section.
- Step 2. Enter the guardian email. The app checks existing school guardians and Warmkeys accounts and may fill the name and phone.
- Step 3. Review any filled details carefully. Confirm that this is the pupil’s actual guardian before saving.
- Step 4. Save the student record, then check other children who should use the same guardian account.
Email and phone have different jobs
The email is used for Parent Portal access. A supported guardian phone is used for SMS where that service is available. A phone-only contact can receive supported SMS but does not, by itself, establish an email-based Parent Portal link. Correct the child’s guardian record if the wrong email has been entered.
Help a parent whose child is missing
Ask which email the parent used to sign in. Compare it with the email the school has confirmed on the pupil. Confirm the pupil belongs to this school and that the guardian relationship is correct. Ask the parent to refresh linked children after the school saves the correction.
Still need help? Open Support in School Fees or email Warmkeys.